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Requirements & Policies

PARTICIPANT REQUIREMENTS

Come prepared to HAVE FUN! Additionally, please ensure everyone in your party meets the following requirements:

Table of contents

WEIGHT REQUIREMENTS

  • ALL participants must weigh between 30 and 265 pounds.

PARTICIPANT REQUIREMENTS

  • Participant Responsibility. All participants and visitors must sign a Visitor Agreement and Waiver
  • Weight. 30 to 265 lbs.
  • Vertical Reach. Must be able to reach and manipulate equipment overhead
  • Language. Must speak and understand English or bring an interpreter
  • Fitness Level. A reasonably active lifestyle and good health
  • Independence. Participants must be able to perform activities (transferring equipment, traversing obstacles, following staff instruction, etc.) independent of an aid or parent OR be accompanied on the course by a parent, Responsible Adult, or Adventure Guide
  • Age & Supervision of Minors. see chart below
  • You CANNOT participate if
    • you are pregnant;
    • have recent, recurring, or existing injuries;
    • have a serious musculoskeletal disorder, epilepsy or a seizure disorder that does not permit you to drive;
    • have hemophilia or are currently taking high doses of a blood thinning medication or anticoagulant;
    • have a known health condition that requires immediate medical attention in the event of an emergency; or
    • you are under the influence of alcohol, illegal drugs, or legal drugs, over-the counter medications or prescription medications that may limit or impair your abilities.

View a complete list of physical requirements, restrictions, and park policies

AGE REQUIREMENTS & SUPERVISION OF MINORS

  • Ages 7 to 9. Must be accompanied on the course by a parent or parent-appointed, adult chaperone (“Responsible Adult”). One (1) Responsible Adult may accompany-on-course a maximum of one (1) participants under the age of 10 years. Adventure Guides can be purchased (with advanced notice of 48 hours, pending availability) to accompany children on the course if the Responsible Adult does not wish to or cannot accompany the children.
  • Ages 10 to 17. A parent or parent-appointed adult chaperone (“Responsible Adult”) must be present on-site at Ijams Nature Center and within earshot of the minors for whom they are responsible for the duration of the program. If all participants are 10 years or older, the Responsible Adult need not participate or purchase a ticket provided each minor demonstrates the ability to use the equipment and act independently at the safety briefing.
AGEBEGINNER
Fish & Water
MODERATE
Bird &
Mountain
DIFFICULT
storm, trees & Plants
7-9w/ adult
1 adult per 1 child
w/ adult
1 adult per 1 child
not available
10-17solo
adult present
solo
adult present
solo
adult present
18+solosolosolo
  • w/ adult. A Responsible Adult must accompany child(ren) on course at maximum ratios listed above. Children must remain on same adventure trail within visual and audible distance of adult.
  • solo/adult present. A Responsible Adult must be present at the course, but does not need to actively supervise each minor child provided the minor child(ren) demonstrate that they can act independently.

PHYSICAL CONDITION

  • Participants should be in good health, prepared to participate in an active adventure experience, and be able to comfortably hold both hands overhead.
  • Participants should come dressed for the weather and wear closed-toe shoes, like tennis shoes or hiking boots. Hard-soled shoes are more comfortable than “barefoot”-style athletic shoes. NO CROCS.
  • BE ADVISED: You cannot participate if you are pregnant, have recent, recurring, or existing injuries; have a serious musculoskeletal disorder, epilepsy or a seizure disorder that does not permit you to drive; have hemophilia or are currently taking high doses of a blood thinning medication or anticoagulant; have a known health condition that requires immediate medical attention in the event of an emergency; or if you are under the influence of alcohol, illegal drugs, or prescription medications that may limit your abilities.

PARTICIPANT RESPONSIBILITY

  • All participants and visitors ms must sign a Visitor Agreement and Waiver. If under 18, a parent or legal guardian must sign the Participant Agreement. This agreement is available to sign in your confirmation e-mail or upon check-in.

***Navitat adventures are designed for participants in good health. Due to the nature of our adventures and for safety reasons, we reserve the right to refuse participation to anyone.***

IMPORTANT POLICIES

  • Due to the extra-special experience of the night time tours, we require reservations 2 hours before the start of our tours.
  • Due to the increased risk of operating in the dark, Navitat at Night requires a buddy system: Participants must go on trails in groups of at least two (2).
  • Navitat at Night employs personal lights affixed to participant harnesses. These lights are safety equipment that must be returned at the end of the adventure.

WEATHER CANCELLATIONS

  • Navitat operates rain or shine. Please dress appropriately. Rain jackets and/or pants are great, but loose-fitting ponchos are not permitted.
  • In inclement or severe weather that Navitat management deems hazardous, we may choose to close or put guests on standby.  Advance notice may not be possible.
  • If your pre-booked experience is canceled because of severe weather, we will offer a rain check or a full refund.
  • Should severe weather occur while you are on the course, Navitat may choose to discontinue your experience and offer a full or partial refund based on the amount of time remaining on your ticket.
  • In the event of a full park closure due to inclement weather, we will update our operational status on our website.

CANCELLATIONS & REFUNDS (for advanced ticket purchase)

Navitat Knoxville allows cancellations and changes to reservations up to 24 hours prior to the tour time.  Refunds will not be issued and times may not be changed within 24 hours unless cancellation insurance has been purchased at the time of booking. You must speak with a Navitat Reservations Agent during regular business hours to cancel or reschedule. You can reach us at 855-628-4828.  

For anyone using our group discounts: Groups must cancel 72 hours prior to your booking time.  All groups must be paid in full 72 hours in advance of your tour time.  The number of participants is locked at this time.  Participants can be added based on availability, but they cannot be removed.

ARRIVING ON TIME / LATE ARRIVAL

Please arrive 15 minutes prior to your departure time to allow adequate time to use the restrooms and complete visitor agreements and waivers. No refunds will be issued if you arrive later than 15 minutes before your scheduled departure time.  If you arrive later than 15 minutes before your scheduled departure time we may, at our sole discretion, attempt to reschedule you.

NO-SHOW POLICY

Participants with tickets who fail to show for their reserved time and provide no prior notice of cancellation per our policy are liable for the entire fee.  This policy applies to all participants, whether their tickets were paid for individually or as a part of a group.   No-shows are not eligible for refund, credit, rescheduling or any other reimbursement.

As you explore the adventure-filled experiences we offer at Navitat, it’s essential to understand the terms and conditions that ensure a safe and enjoyable experience for everyone. We encourage you to review our Terms of Use to get familiar with the guidelines that govern your interactions with our website and services

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